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Ticket Sales Policy

ALL SALES ARE FINAL: There are no cancellations or exchanges and all sales are final.

EVENT POSTPONMENT: If an event is rescheduled, your tickets will be good for the rescheduled performance. If an event is completely canceled, please see below.

EVENT CANCELLATION: If an event is completely canceled, a refund will be issued less a handling fee if the tickets are returned within 30 days of the event of cancellation. Tickets should not be returned to a venue box office. Please ship tickets in a manner that requires a signature for delivery. Refunds will be credited towards the account used for the purchase.

SHIPPING: Most tickets will be shipped 1-2 weeks before the show. Platinum tickets and laminates will be delivered via willcall the day of the show.

CHECK YOUR TICKETS: It is your responsibility upon receipt of your tickets to immediately examine your tickets to ensure they are for the proper date.

KEEP YOUR TICKETS IN A SAFE PLACE: Tickets can not be replaced if they are lost, stolen or damaged. Live Nation Merchandise is not responsible for lost, stolen or damaged tickets. Exposure to sunlight or heat can damage tickets. Store your tickets in a cool dry place.

Packages/tickets are non-transferable. Packages/tickets may not be resold whole or in part for any reason. We reserve the right to cancel packages/tickets of anyone who is found to be selling their package/ticket in whole or part.

Ticket FAQ

Who do I call if I have questions?

Questions about your ticket/package purchase can be directed to Live Nation Merchandise Ticketing at 1-800-242-8881.

This is for questions related to orders ONLY, you will not be able to make purchases via the phone. Please do not call this number with questions about tour dates, cities, show times, etc., they will not be able to assist with those questions.

Platinum Package

Please read through the following notes. This will help you prepare for your Platinum Experience.

We will concentrate on photo's first - The photo's last a lifetime and we want to get the best photo possible. During this time please focus on the picture not interacting with the artist. Stay still and face the camera, you will have plenty of time to speak to the artist during the meet-and-greet after the photo session. We are taking 2 photo's - 1 being a safety to make sure we get a good shot.

You all purchased your packages online and we have a record of your e-mail address. You will receive an e-mail in 7 to 10 days, perhaps sooner, with a web address where you can download today's photos. All the photos will be posted and you will recognize yourself and download your photos. You can burn the photos to disc and take it to any photo shop for processing or even e-mail it to a photo shop for processing.

During the meet-and-greet, please be polite and don't monopolize the artist's time so everyone will get the chance to speak to the artist.

Please no personal cameras and individual photos - This takes away from meet-and-greet time and is discourteous to the artist. If you use a personal camera you will be asked to put it away and if you use it again you will be asked to leave...

You will receive directions with your tickets and pass the night of the show. If you are late arriving for the backstage line up you may miss the backstage opportunity.

Is the Platinum ticket photo with a group of fans or indivdually?

The photo is individual.

How do I get the photo?

We use a professional camera and will give you a url link to pickup your HIRES photo 7-10 days after the show.

What name do you use for ticket pickup?

We use the SHIP TO first and last names for ticket pickup at the venue box office. Make sure they match the picture ID of the person picking up the tickets.

Shopping Cart -

Do I need to enter a Promo or Coupon Code?

There is no need to enter a promo/coupon code for the purchase.

What forms of payment do you accept?

For ticket purchases we only accept credit cards.

How quickly do I have to complete my purchase?

Once the ticket has been added to your cart you are free to continue shopping for merchandise. The ticket will remain in your shopping cart for 10 minutes after the last item has been added to your cart.


Location of seats?

The exact location of the seats is not known until tickets are shipped as we do not receive the tickets until just before they are shipped to you. We secure in advance blocks of premium tickets. They are assigned on a first come first serve basis. So the first orders in will get the best seats. By not releasing the exact seat location at the time of purchase we cut down the possibility of ticket brokers purchasing the seats that Joe has made available for his fans.

What if the venue is General Admission?

The artist has attempted to arranged for all Gold and Platinum Package holders that have tickets that are General Admission to gain early entry into the venue. Please be sure you have your laminate as this will identify you for early entry. Entry will typically be 10-15 minutes before the public enters, this can vary by venue. Please lineup near the front door, you will receive specific instructions at that time.

Do I need to arrive early?

Ticket pickup information will be sent with confirmation.

Do I park anywhere special?


Cost of parking?

Please check individual product descriptions to see if parking is included.

Handicap access seating?

Please check with the venue.

Is there a age limit for attending the concert or taking part in the Platinum package?

There are no age restrictions for the concert or the Platinum package, children are welcome.

Do the prices of the Gold and Platinum packages include the ticket?

Yes the price listed includes the ticket.

When will I actually receive the tickets?

Approximately 1-2 weeks prior to the show.

When do you ship tickets for international orders?

For all international orders we will hold your ticket at the venue's box office the night of the show for you to pickup. Instructions on how to pickup your tickets will be mailed to you.

Can I resell them?


How do I cancel if I can't attend?

We don’t accept cancellations.

If I give (sell) them to someone else, how does ticket pickup work?

Packages/tickets are non-transferable.

Will I get to sit there for all acts?


Flash photography OK?

You should check with the venue regarding photography questions.

Will I get to meet the artist?

If you purchase the Platinum Package you will meet the artist. Gold tickets do not included ANY backstage access.

Can I sit next to my friends?

If you order two or more tickets in the same order, those tickets will be next to each other. If you and your friend each order tickets separately there is no guarantee they will be together.

I missed out on the tickets, can I go on a waiting list if anyone cancels or you get more?

We are sorry we don’t maintain waiting lists; we suggest you watch the artists website for notices.


Debit Card Users

Many debit cards have a daily purchase limit regardless of available funds. If you receive a decline on a large purchase, please contact your authorizing bank. We apologize for any inconvenience.

Did my payment go through?

If you received a email order confirmation your tickets were processed.

Will you notify me if my payment did not go through?


When will my CC be charged?

Immediately upon purchase.

If I am using someone else's CC to purchase, how will ticket pickup work?

We use the SHIP TO first and last names for ticket pickup. Make sure they match the picture ID of the person picking up the tickets.

Can I change the name on my tickets?


What is the name that will appear on my credit card statement for the purchase?

Live Nation


If I want more than one ticket how do I select different size t-shirts?

Add the first ticket to your shopping cart, selecting the size of the t-shirt you desire. Add the additional ticket at a different size shirt, go back select the venue and package, pick the size and then pick the quantity. You will see two of the same ticket in your shopping cart, but with different size shirts. These tickets will be next to each other.

When will I receive the merchandise in the package?

Merchandise will be shipped along with your tickets, approximately 1-2 weeks prior to the show.

Will the collectible laminate from the Gold Package get me backstage?

No, it is for collectible purposes only. If you want to go backstage you should purchase the Platinum Package. If you are spotted wearing the Gold laminate you MAY be upgraded to the meet and greet.

Can I buy additional t-shirts?

No, the shirts in the Gold and Platinum Packages are exclusive to those packages and cannot be purchased separately.

Pricing, Invoicing, Availability, Shipping & Return

We're Always Open.

You can order from us 24 hours a day, 7 days a week, 365 days a year.

Pricing & Invoicing

Store.Livenation.com offers the most exciting selection of music celebrity merchandise available anywhere on the web. When you make a purchase, you will not be charged until your order actually ships NOTE: All prices are in U.S. dollars unless otherwise specified.

Ordering Process

Click on "Add to Cart" for the item you wish to purchase. You will then be brought to a screen that shows all the items in your shopping cart. If you wish to add more items click on "resume shopping".

When you have finished placing items in your cart, click on "Checkout Secure". This is located on the shopping cart screen.

You will then need to answer a few questions pertaining to your shipping and billing information.

After you have finished these steps, your order will process. Shortly after you will receive an e-mail confirmation.

You may use Visa, Mastercard, Discover, or American Express, for your online purchases. If you wish to purchase by check, please send your check or money order to the address listed below. Please be sure to include your name, ship to address, product number, description and size.

State Sales Tax

is charged on all orders. Why? Because Live Nation Merchandise is part of Live Nation. We manufacture and sell celebrity merchandise at live music events in every State and worldwide. As a "clicks and mortar" business entity, we are required to charge sales tax on all the merchandise we sell, online and offline.

Soon, we anticipate that national legislation will require all e-commerce brands to charge applicable sales tax. We are simply ahead of the game! Thank you for understanding. We think our premium quality merchandise makes it all worth it, and hope you do too.

Because charges for shipping and handling and gift-wraping are considered part of the product, by law these charges must be included when sales tax is calculated.

No sales tax is charged when buying gift certificates. Purchases paid for with gift certificates, however, will be charged applicable state sales tax.


As a rule of thumb, Live Nation Merchandise products are always in stock. From time to time, however, we may experience a surge of purchases for a particular item, which causes the item to be placed on backorder. If the product you wish to purchase isn't available, we will notify you by email within 48 hours after your order is placed and let you know when you can expect it. Live Nation Merchandise makes every effort to get your purchases to you as quickly as possible. Once the product is back in stock, it ships immediately to you.

Shipping and Delivery Information

Typically, merchandise that is in stock ships within 24-48 hours of an order being placed. If the item you order is not available, the backorder will be shipped immediately upon receipt.

To determine when you will receive your order within the United States, factor in the following:

  1. Add 1-2 days after you place your order to assume the ship date
  2. Add 5-10 business days to the shipping date to estimate when your merchandise will arrive

International Shipping

If your order is under $100 and under maximum weight/size requirements it may be shipped via DHL World Mail- First Class Airmail. With this new option, your order is expedited air express to DHL's international distribution center and will arrive to your address via your local postal service.

Shipment should take 10-12 working days. The actual delivery date can vary from country to country depending on customs clearance for your respective country. Additional custom's fees may apply depending on your country's duties.

Orders over $100 will be sent traceable DHL Priority Express.

Shipping & Handling Charge
Merchandise Total USA Canada International
$0.01 - $25.00 $6.25 $10.00 $15.00
$25.01 - $50.00 $8.95 $14.00 $21.00
$50.01 - $75.00 $11.95 $20.00 $30.00
$75.01 - $100.00 $13.95 $20.00 $30.00
$100.01 - 300.00 $21.95 $24.00 $36.00
over $300.00 $23.95 $30.00 $45.00

Live Nation Return Policy

Within 30 days of receipt of your order, you may return any item for a full refund, under the following conditions:

  • Items must be in their original condition, with original packaging and accessories
  • Music merchandise (tapes, CDs) must be unopened

Naturally, we can process returns and refunds only for items purchased from Store.livenation.com.

1-2-3 Process

Just follow the 3 easy steps below:

  1. On your packing slip, please write the reason for your return.
  2. Wrap the merchandise securely and box it with the packing slip.
  3. Affix the return label from the front of your packing slip on the package and ship to the address indicated on the label. *

*We prefer that you use DHL or Insured Parcel Post for shipment.

If you do not have your packing slip, please indicate the order number on a separate piece of paper.

Our Address:

Returns Department
5400 Three Notched Road
Crozet, VA

Returning a Gift?

Just return it to us within 30 days of receipt. We will issue a gift certificate refund to the gift recipient at the same address to which the order was shipped. (Don't worry, we won't let them know about your return.)

Please be sure to include either your packing slip or the e-mail address and name of the person who gave you the gift.

Damaged or Exchanges Items

We're sorry, we are not able to process exchanges online. Please contact us via phone or email. Exchanges originating from and shipping to United States addresses are usually delivered within 2 - 3 weeks from time you put the exchange in the mail, as long as the product is available. If an item is on back order, delivery may be delayed until product is available. If an item is discontinued you will be notified via email by our Customer Service Department. Product must be sent with original packaging. For damaged items please contact our Customer Care Center. A replacement will be sent if available, if not a refund will be processed.


If you would like to cancel your order, please call our Customer Care Center at 1-800-767-7160 or +1-949-333-4820. If your order has already shipped from our warehouse, we cannot cancel your order and you must follow the returns process describe above.


Once we have received and processed the returned item, we will notify you via email of your refund. If the return is due to our error, Live Nation Merchandise will refund the entire cost of the original order including shipping.

Problems, Questions, Suggestions?

If you have any problems with your order, please don't hesitate to contact us at orderhelp@fanfire.com. You can also call our Customer Care Center at 1-800-767-7160 or +1-949-333-4820 .

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Privacy and Security

Live Nation Merchandise Privacy Assurance

As the entertainment industry's premier developer and distributor of licensed celebrity merchandise, we are firmly committed to ensuring your privacy. Information that you provide while visiting our web site is treated as restricted, sensitive information and we protect it using advanced technology.

Below is a full overview of our policies regarding your privacy.

Personal Information

Live Nation Merchandise uses your personal information to:

  • Create a user-friendly and satisfying online shopping experience for you
  • Quickly and expertly service your account
  • Provide you with products you have requested
  • Inform you about additional products or services that may be of interest to you
  • Facilitate your acceptance of offers made by our third party marketing partners

We want our customers to have complete authority over their personal information. In fact, you can visit our site without telling us who you are or revealing any information about yourself.

Our information gathering is initialized during the sales transaction process and when customers respond to promotional offers and direct communications. If you choose to give us personal information via the Internet that we or our business partners may need — either to correspond with you, process an order, or provide you with timely information — we will let you know how we plan to use such information. If you tell us that you do not wish to have this information used as a basis for further contact with you, we will honor that request. However, please understand that if you make a request for no further contact, and later accept an offer from one of our third party marketing partners, we will share your information with that specific third party. We do not spam or engage in intrusive campaigns.

We do not transfer your personal information to third parties except under the following limited conditions:

  • As part of normal business operations, we share select information for legal/regulatory purposes required by the Internal Revenue Service, Securities and Exchange Commission, and other regulatory and government entities.
  • We occasionally invite selected third parties to make or participate in offers we feel would be attractive to Live Nation Merchandise customers. If you wish to opt out of these offers, you may do so at any time. In addition, we also may market certain third party offers through our site. If you accept the offer, we will pass your relevant personal information, including name, address, credit/debit card number and other billing information to that third party. If you have previously requested that your personal information not be shared with third parties, but then later accept a third party marketing offer available through our site, we will share your contact and billing information with that specific third party.

Live Nation Merchandise analyzes and reports on customer data in the aggregate, never on an individual basis.

Information Security and Quality

We protect your account information by placing it on the secure portion of our Web site. Our network employs server authentication and data encryption technologies for added security.

Online Surveys & Contests

Surveys and contests are regularly featured on our site. We ask visitors for their contact information, and in some cases, demographic information, so that we can provide you with more targeted promotional offers. You always have the choice to opt out of receiving future mailings.


A cookie is an element of data that a Web site can send to your browser for storage. The purpose: to provide more tailored communication from the Web site. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Live Nation Merchandise's site uses cookies to keep track of your shopping cart. We also use cookies to deliver content specific to your interests and to save your password so you don't have to re-enter it each time you visit our site.


Our Web site contains links to other sites. Live Nation Merchandise is not responsible for the privacy practices or the content of such Web sites.

For more information about our privacy policy, please e-mail info@fanfire.com.

Live Nation Merchandise Security Statement

Credit-card security is top of mind for consumers who shop on the Internet. That's why we use the latest server authentication and data encryption technology to ensure every transaction you make on our site is 100% secure. Plus, we safeguard your account information on the secure portion of our Web site, behind the firewall.

Your private information remains just that private. This allows you to shop for your favorite entertainment merchandise with complete confidence and peace of mind.

If you prefer to make purchases by phone, please call us at 1-800-767-7160 or +1-949-333-4820. Any of our customer-service representatives will be happy to help you with your order.

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Legal Statement

FanFire.com Legal Notices

Live Nation Merchandise, Store.livenation.com, and its affiliates provide their services to you subject to the following notices, terms, and conditions. Please note that when you use the FanFire.com Web site or any of its services, you will be subject to the rules, guidelines, policies, terms, and conditions applicable to such service.

Copyright and Trademarks

All content included on this site, such as text, graphics, logos, button icons, images, audio clips, and software, is the property of Live Nation Merchandise or its content suppliers and protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement, and assembly) of all content on this site is the exclusive property of LIve Nation Merchandise and protected by U.S. and international copyright laws. All software used on this site is the property of Live Nation Merchandise or its software suppliers and is protected by U.S. and international copyright laws. The content and software on this site may be used as a shopping and selling resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance of the content on this site is strictly prohibited.

Live Nation Merchandise is a registered trademarks of Live Nation, in the United States and other countries. Live Nation Merchandise trademarks may not be used in connection with any product or service that is not Live Nation Merchandise, in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Live Nation Merchandise or its affiliates.

Usage Regulations

Neither this site nor any portion of it may be reproduced, duplicated, copied, sold, resold, or otherwise exploited for any commercial purpose that is not expressly permitted by Live Nation Merchandise. We, and our affiliates, reserve the right to refuse service, terminate accounts, and/or cancel orders at our discretion, without limitation, if we believe that customer conduct violates applicable law or is harmful to the interests of Live Nation Merchandise and its affiliates.

Copyright Complaints

Live Nation Merchandise and its affiliates respect the intellectual property of others. If you believe that your work has been copied in a way that constitutes copyright infringement, please provide our Counsel with the following written information:

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  • A description of the copyrighted work that you claim has been infringed upon;
  • A description of where the offending material is located on the site;
  • Your address, telephone number, and e-mail address;
  • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

Live Nation Merchandise's Counsel for notice of claims of copyright infringement on this site can be reached at: copyrightofficer@livenation.com

Office of the General Counsel
Live Nation Merchandise
350 Mission St, Suite 300
San Francisco, CA 94105
Telephone: (415) 247-7400
Fax: (415) 247-7407


This site is provided on an "as is" basis. Live Nation Merchandise makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. To the full extent permissible by applicable law, Live Nation Merchandise disclaims all warranties, expressed or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Live Nation Merchandise will not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

The Store.livenation.com Web site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this Web site may be changed or updated without notice. Live Nation Merchandise may also make improvements and/or changes in the products and/or programs described in this information at any time without notice.

Live Nation Merchandise makes no representations whatsoever about any other Web site which you may access through this one. When you access a non-Live Nation Merchandise Web site, please be aware that it is independent from Live Nation Merchandise/ Store.livenation.com; Live Nation Merchandise has no control over the content on that Web site.

In no event will Live Nation Merchandise or Store.livenation.com be liable to any party for any direct, indirect, special or other consequential damages for any use of this Web site, or on any other hyper linked Web site, including, without limitation, any lost profits, business interruption, loss of programs, or other data on your information handling system or otherwise, even if we are expressly advised of the possibility of such damages.

California Law

This site is created and controlled by Live Nation Merchandise, in the State of California, USA. As such, the laws of the State of California will govern these disclaimers, terms, and conditions, without giving effect to any principles of conflicts of laws. We reserve the right to make changes to our site and these disclaimers, terms, and conditions at any time.

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Contact Information


If you have any questions regarding your order, please contact us through one of the following methods:

  1. Contact us via our web form.
  2. Email orderhelp@fanfire.com.
  3. Call our Customer Service at 1-800-767-7160 or +1-949-333-4820 .
  4. Write us at:
Live Nation Merchandise
5400 Three Notched Road
Crozet, VA
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